FAQs

1. What currency are the prices listed in?

All prices on our website are in AUD (Australian Dollars).

2. I just placed an order. When will it ship?

Order processing takes 1-3 business days (Mon to Fri). Once shipped, you will receive a confirmation email with tracking information.

3. How long does shipping take?

After processing, transit typically takes 5-7 business days (Mon - Fri). The total delivery time from order placement to delivery is 6-10 business days (Mon - Fri) estimated based on customer location.

4. Can I cancel my order?

Yes! You can cancel your order within 24 hours of placing it.

To cancel, email us at hello@driftandtide.com or fill our contact form as soon as possible.

  • If your order has already been shipped, it cannot be canceled but can be returned once delivered.

5. I entered an incorrect address. What should I do?

If you provided an incorrect shipping address, please contact us within 24 hours of placing your order at hello@driftandtide.com or fill our contact form.

  • We can update your shipping details if your order has not yet been processed.
  • If your order has already shipped, we are unable to change the address or issue a refund.

6. I am not happy with my order. Can I return it?

Yes, you can return your order within 30 days of delivery if the items are unused, unwashed, and in their original packaging with all tags attached. To return your order:

  • Contact us at hello@driftandtide.com or use our contact form to initiate the process
  • We will provide you with a free return label that you can download and print
  • Return shipping costs are covered by us for all returns

Once we receive your return, we will process it within 10 days and issue a refund.

Note: Some items (custom products, undergarments, swimwear, or hygiene products) cannot be returned.

7. My order arrived damaged. What should I do?

If your order arrives damaged or defective, please contact us within 30 days of delivery with:

  • Your order number
  • Photos of the damaged item

We will process a replacement or refund at no extra cost to you.

8. Do you offer exchanges?

Yes, we accept exchanges for both defective and non-defective products.

  • Exchange shipping is free - we'll provide a return label for the original item and ship the replacement at no cost to you.
  • If you need a different size or colour, you can also follow the return process and place a new order for the correct item.

9. Do you offer international shipping?

At this time, we do not offer international shipping. We currently only ship within Australia.

10. I have a question that wasn't answered. Can you help?

Absolutely! We are here to help. You can contact us for any further enquiries at:

We strive for optimal customer satisfaction. If you have any questions or concerns, please contact our specialised customer service team via the details above or by using our Contact Form. Your feedback is highly valuable to us, and we aim to respond within 48 hours.